OUR LEADERSHIP

A Commitment to Success

At Collaborative Solutions, we represent a different type of business transformation consultancy – one built on the values of knowledge, people, collaboration, balance, and integrity. Our leadership team are experienced experts committed to driving these core values in every area of our business to ensure client success.
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CARROLL ROSS

CHIEF EXECUTIVE OFFICER
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OFER BENYONA

CHIEF INFORMATION OFFICER
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BONNIE DOWLER

CHIEF PEOPLE OFFICER
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DUANE GOFF

VICE PRESIDENT, DELIVERY APAC
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SUSAN GUERRA

CHIEF CUSTOMER OFFICER
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Website | Leadership Page | Andrew Houts Headshot 2

ANDREW HOUTS

CHIEF SALES OFFICER
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Website | Leadership | Sunny Khutan

SUNNY KHUTAN

VICE PRESIDENT, DELIVERY EMEA
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Website | Leadership | Kathleen Leonard

KATHLEEN LEONARD

EVP CONSULTING SERVICES
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Website | Leadership Page | Tiffany Palacz

TIFFANY PALACZ

CHIEF OPERATING OFFICER
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Antonia-Plazibat

ANTONIA PLAZIBAT

CHIEF LEGAL OFFICER
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Tiffany-Taliaferro

TIFFANY TALIAFERRO

CHIEF CULTURE OFFICER
CARROLL ROSS
CHIEF EXECUTIVE OFFICER

Carroll is founder and Chief Executive Officer at Collaborative. With nearly 30 years in the management consulting industry, he started Collaborative Solutions with a simple goal in mind – to work with customers to deliver success. Carroll understands that listening to the customer’s needs and engaging in a results-driven discussion are the keys to effective business outcomes. He is an accomplished executive and continues to build a successful global consulting organization because of this focus.

Prior to founding Collaborative, Carroll spent 12 years with Accenture holding leadership roles in their PeopleSoft practice. He was often recognized by clients for his functional expertise, technical innovation, and commitment to successful delivery.

Carroll received his MS in Management Information Systems and BS in Commerce from the University of Virginia. In addition to his CEO duties, he spends time with his wife and three children and rocking out on his guitar. Carroll is based in Reston, Virginia.

OFER BENYONA
CHIEF INFORMATION OFFICER

Ofer is Collaborative Solutions’ Chief Information Officer. In this role, he oversees the company's information systems, technology, and security. Ofer drives the company’s commitment to continually enhance our systems and most importantly, to protect customer data.

Ofer joined Collaborative Solutions in 2008 and quickly built a strong technical team, including integrations, data conversion, and reporting consultants, helping Collaborative Solutions earn its reputation for stellar customer satisfaction. He assumed the responsibilities as our technology and security leader in 2015, managing several significant projects that enhanced our internal and customer data security.

Ofer is an accomplished technical executive with over twenty years of experience managing software implementations, technical support programs, and information security. Prior to joining Collaborative Solutions, Ofer worked for software and consulting companies in the ERP and SaaS spaces, and was involved in many implementation projects with customers across a variety of industries.

Ofer received his Bachelor's degree in Computer Information Systems from the University of South Carolina. He holds a Certified Information Security Systems Professional (CISSP) certification, and is based in Tampa, Florida. 

BONNIE DOWLER
CHIEF PEOPLE OFFICER

Bonnie is the Chief People Officer at Collaborative. She has over 25 years of experience in human resources and recruiting for high tech software and consulting companies and been with Collaborative for more than 11 years. She is responsible for, and passionate about recruiting and retaining top talent, developing strong company culture and increasing employee performance. She manages our tremendous growth and thrives in translating business goals and objectives into an HR strategy. Her strength is matching great people to great opportunities, creating win/win situations for both employee and company. Prior to Collaborative, Bonnie worked at PeopleSoft, Portal Software, Calico Commerce, and InQuira.

Bonnie holds a Juris Doctor and a BA in Communications. Bonnie is based in Pleasanton, California.

DUANE GOFF
VICE PRESIDENT, DELIVERY APAC

Alongside Mark Ohlin, Duane heads up the Collaborative Solutions Asia Pacific operation. With six years’ experience in the Workday Ecosystem and a further 24 helping customers adopt Oracle Applications around the world, Duane brings a unique blend of domain knowledge and global experience to provide guidance to people embarking on enterprise transformation.

Duane is known for his ability to assemble and develop the best and most talented teams in the industry. These teams are responsible for the unmatched track record of successful assignments for both local and international customers.

An avid mountain bike rider and skier, Duane spend as much time as he can at his second home in the Victorian high country. During the Australian summer, he recommends heading to Japan where he and his family often go to escape the heat and hit the snow. Duane is based in Sydney, Australia.

SUSAN GUERRA
CHIEF CUSTOMER OFFICER

Susan is Chief Customer Officer at Collaborative. She oversees the delivery of consulting services and drives the company’s commitment to its core delivery values of outstanding customer service, scalable and predictable solutions, sustained services quality, and efficient operations.

Susan is a seasoned professional, with over 25 years of experience driving strategy and execution in consulting services. She is a skilled leader who excels at inspiring and motivating her teams and she serves as a trusted advisor to both colleagues and customers. With expertise in a variety of implementation roles, from Project Manager to Executive Sponsor, she has effectively led complex global projects and teams for both commercial and Education and Government customers. Susan is based in Reno, Nevada.

ANDREW HOUTS
CHIEF SALES OFFICER

Andrew is the EVP of Global Sales at Collaborative Solutions and leads Collaborative’s sales organization. He joined the Collaborative team in late 2016 after tenures at iModules and Blackboard and has over 15 years' experience in the software/technology space. After successfully growing Collaborative’s education and government practices, Andrew's role expanded to include Collaborative’s healthcare sales team and eventually all of Collaborative’s industry sales teams. Key to Andrew’s success is his focus on people, processes, and technology as well as his extensive experience working with different industries and Workday.

Andrew has a degree from Oral Roberts University. When he isn’t managing Collaborative’s global sales efforts, Andrew is usually spending time with his family or playing golf.

SUNNY KHUTAN
VICE PRESIDENT, DELIVERY EMEA

Sunny is the Vice President of Delivery for EMEA. She leads all the delivery practice areas within EMEA: Advisory & OC&T, Portfolio, Consulting and Continuous Value Services (CVS). Sunny has worked in the Workday ecosystem for over six years and has a further 16 years in management consultancy, including seven years at Deloitte where she gained an impeccable reputation for driving the most complex global programmes to success, always with the guiding principles of people centricity, quality, timelines, budget control and strategic alignment.

Sunny started her career 32 years ago, on the phones in contact centres, and rapidly moved through the ranks to running and leading global shared service and multi-channel contact centres operationally for ten years. She is considered an expert in enabling success through her ability to problem solve and bring together high functioning cohesive teams.

Outside of work, Sunny spends her time with her three children, mostly found on walks in the country or at one of the childrens’ sporting events. She believes in giving back, and to date has helped over 5,000 people over 30 years to move up career wise or move into a new field. She helps women in her local community get back into work, and has supported and guided over 200 women in her local community over the past fifteen years by running free CV workshops and interview clinics.

KATHLEEN LEONARD
EVP CONSULTING SERVICES

Kathleen Leonard is the EVP, Consulting Services and a member of the Office of the CEO. She has 25+ years of experience in Consulting, working for firms such as Ceridian and NGA HR. She is a versatile and energic professional with significant leadership, operational and product experience. She is strategic, decisive and action oriented with a proven track record of results. Kathleen is especially passionate about our people and fostering an environment of inclusion and belonging. Along with Sponsoring our Associate program for recent college graduates. She thrives in mentoring and coaching our Associates to aspiring leaders in the organization.

Kathleen holds a BABS from Chapman University. Outside of work you can find Kathleen with her husband and two kids outdoors hiking or out on the water. She resides in South Orange County, California.

TIFFANY PALACZ
CHIEF OPERATING OFFICER

Tiffany is the Chief Operating Officer at Collaborative.  She oversees our global solutions, proposal development and capture, resource management, business development operations and enablement, finance and marketing functions. 

Tiffany has been working with Collaborative in multiple capacities since the early 2000’s.

Tiffany has over 25+ years of management consulting experience and continually operates with a continuous improvement mindset.  Prior to joining Collaborative, Tiffany worked at both Oracle and PeopleSoft in solution delivery and development, as well as an independent consultant for many years in various roles from Program/Project Management, Advisory and Architect.

Tiffany holds an MBA and a BS in Finance and Computer Science.  In her spare time, you can find her with family, friends and dogs on the beaches or in the waters of Cape Cod, or on the mountains in Vermont. 

Tiffany is based in Connecticut. 

ANTONIA PLAZIBAT
CHIEF LEGAL OFFICER

Antonia serves as General Counsel for Collaborative. She began her legal career at a boutique law firm that focused on family law and estate planning in California. After re-locating to Northern Virginia, Antonia held senior legal positions in large and diverse technology companies. As General Counsel, Antonia oversees the legal affairs of the company, manages customer and vendor transactions, and assists with compliance and employment matters.

Antonia holds a Juris Doctor from the University of the Pacific, McGeorge School of Law and a BA in Economics from the University of California, Davis. She is licensed to practice law in the State of California and the Commonwealth of Virginia. In her spare time, Antonia enjoys spending time with her husband and two dogs. Her hobbies include traveling, playing the piano, watercolor painting, and CrossFit. Antonia is based in Reston, Virginia.

TIFFANY TALIAFERRO
CHIEF CULTURE OFFICER

Tiffany is Chief Culture Officer at Collaborative. With a thoughtful vision and an undeniable passion, Tiffany is a culture crusader whose leadership style emphasizes empowerment, enablement, and encouragement. In her role, Tiffany leads Collaboratives Global Culture Advisory and DE&I teams. She is responsible for, and wholly committed to conserving Collaborative’s award winning culture.

With over 20 years of experience nurturing the growth of individuals and building results-driven teams, Tiffany is a highly effective global leader with an appetite for problem solving. Of that time, Tiffany has spent over 7 years at Collaborative serving in a variety of roles including National Vice President of Consulting Services, Director of Strategic Initiatives, Portfolio Director, and Client Engagement Manager. From the beginning, she has been a vocal leader steadfast on enabling employee development and an evangelist for the special culture we’ve developed here at Collaborative.

When away from the desk, Tiffany is a globetrotter who can typically be found exploring a new location on the map or nestled up with a new book. She is an avid reader who is always looking for new perspectives and opportunities to sharpen the saw. Originally from Baltimore, Tiffany now resides in Charlotte, North Carolina.

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