OUR LEADERSHIP

A Commitment to Success

At Collaborative Solutions, we represent a different type of business transformation consultancy – one built on the values of knowledge, people, collaboration, balance, and integrity. Our leadership team are experienced experts committed to driving these core values in every area of our business to ensure client success.
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CARROLL ROSS

CHIEF EXECUTIVE OFFICER
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BOB MALLER

PRESIDENT & CHIEF CULTURE OFFICER
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SUSAN GUERRA

CHIEF CUSTOMER OFFICER
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ANDREW HOUTS

EXECUTIVE VICE PRESIDENT, GLOBAL SALES
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BONNIE DOWLER

CHIEF PEOPLE OFFICER
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ANTONIA PLAZIBAT

GENERAL COUNSEL
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OFER BENYONA

CHIEF INFORMATION OFFICER
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DUANE GOFF

VICE PRESIDENT, APAC
CARROLL ROSS
CHIEF EXECUTIVE OFFICER

Carroll is founder and Chief Executive Officer at Collaborative. With nearly 30 years in the management consulting industry, he started Collaborative Solutions with a simple goal in mind – to work with customers to deliver success. Carroll understands that listening to the customer’s needs and engaging in a results-driven discussion are the keys to effective business outcomes. He is an accomplished executive and continues to build a successful global consulting organization because of this focus.

Prior to founding Collaborative, Carroll spent 12 years with Accenture holding leadership roles in their PeopleSoft practice. He was often recognized by clients for his functional expertise, technical innovation, and commitment to successful delivery.

Carroll received his MS in Management Information Systems and BS in Commerce from the University of Virginia. In addition to his CEO duties, he spends time with his wife and three children and rocking out on his guitar. Carroll is based in Reston, Virginia.

BOB MALLER
PRESIDENT & CHIEF CULTURE OFFICER

Bob is the President and Chief Culture Officer at Collaborative and is passionate about maintaining and enhancing its employee and customer-focused culture. He partners closely with teams across the organization to ensure that Collaborative continues to be a great workplace for all. With more than 25 years of experience in the enterprise software consulting industry, Bob has earned a reputation for employee and customer satisfaction with his open and approachable communication style.

Bob has pioneered initiatives at Collaborative like "Collabie Convos," which are small group video discussions with Collabies and members of the leadership team. He leads this program to enhance the culture of transparency and honest feedback that is crucial to making Collaborative a great workplace, even as the company grows. Prior to Collaborative, Bob served in leadership roles at Oracle, PeopleSoft, Deloitte, and Accenture.

Bob received his MBA from the College of William and Mary and his B.S. from Lehigh University. In his spare time, Bob can be found either on his Peloton, at the golf course, or spending time with his wife and two children. Bob is based in Reston, Virginia.

SUSAN GUERRA
CHIEF CUSTOMER OFFICER

Susan is Chief Customer Officer at Collaborative. She oversees the delivery of consulting services and drives the company’s commitment to its core delivery values of outstanding customer service, scalable and predictable solutions, sustained services quality, and efficient operations.

Susan is a seasoned professional, with over 25 years of experience driving strategy and execution in consulting services. She is a skilled leader who excels at inspiring and motivating her teams and she serves as a trusted advisor to both colleagues and customers. With expertise in a variety of implementation roles, from Project Manager to Executive Sponsor, she has effectively led complex global projects and teams for both commercial and Education and Government customers. Susan is based in Reno, Nevada.

ANDREW HOUTS
EXECUTIVE VICE PRESIDENT, GLOBAL SALES

Andrew is the EVP of Global Sales at Collaborative Solutions and leads Collaborative’s sales organization. He joined the Collaborative team in late 2016 after tenures at iModules and Blackboard and has over 15 years' experience in the software/technology space. After successfully growing Collaborative’s education and government practices, Andrew's role expanded to include Collaborative’s healthcare sales team and eventually all of Collaborative’s industry sales teams. Key to Andrew’s success is his focus on people, processes, and technology as well as his extensive experience working with different industries and Workday.

Andrew has a degree from Oral Roberts University. When he isn’t managing Collaborative’s global sales efforts, Andrew is usually spending time with his family or playing golf.

BONNIE DOWLER
CHIEF PEOPLE OFFICER

Bonnie is the Chief People Officer at Collaborative. She has over 25 years of experience in human resources and recruiting for high tech software and consulting companies and been with Collaborative for more than 11 years. She is responsible for, and passionate about recruiting and retaining top talent, developing strong company culture and increasing employee performance. She manages our tremendous growth and thrives in translating business goals and objectives into an HR strategy. Her strength is matching great people to great opportunities, creating win/win situations for both employee and company. Prior to Collaborative, Bonnie worked at PeopleSoft, Portal Software, Calico Commerce, and InQuira.

Bonnie holds a Juris Doctor and a BA in Communications. Bonnie is based in Pleasanton, California.

ANTONIA PLAZIBAT
GENERAL COUNSEL

Antonia serves as General Counsel for Collaborative. She began her legal career at a boutique law firm that focused on family law and estate planning in California. After re-locating to Northern Virginia, Antonia held senior legal positions in large and diverse technology companies. As General Counsel, Antonia oversees the legal affairs of the company, manages customer and vendor transactions, and assists with compliance and employment matters.

Antonia holds a Juris Doctor from the University of the Pacific, McGeorge School of Law and a BA in Economics from the University of California, Davis. She is licensed to practice law in the State of California and the Commonwealth of Virginia. In her spare time, Antonia enjoys spending time with her husband and two dogs. Her hobbies include traveling, playing the piano, watercolor painting, and CrossFit. Antonia is based in Reston, Virginia.

OFER BENYONA
CHIEF INFORMATION OFFICER

Ofer is Collaborative Solutions’ Chief Information Officer. In this role, he oversees the company's information systems, technology, and security. Ofer drives the company’s commitment to continually enhance our systems and most importantly, to protect customer data.

Ofer joined Collaborative Solutions in 2008 and quickly built a strong technical team, including integrations, data conversion, and reporting consultants, helping Collaborative Solutions earn its reputation for stellar customer satisfaction. He assumed the responsibilities as our technology and security leader in 2015, managing several significant projects that enhanced our internal and customer data security.

Ofer is an accomplished technical executive with over twenty years of experience managing software implementations, technical support programs, and information security. Prior to joining Collaborative Solutions, Ofer worked for software and consulting companies in the ERP and SaaS spaces, and was involved in many implementation projects with customers across a variety of industries.

Ofer received his Bachelor's degree in Computer Information Systems from the University of South Carolina. He holds a Certified Information Security Systems Professional (CISSP) certification, and is based in Tampa, Florida. 

DUANE GOFF
VICE PRESIDENT, APAC

Alongside Mark Ohlin, Duane heads up the Collaborative Solutions Asia Pacific operation. With six years’ experience in the Workday Ecosystem and a further 24 helping customers adopt Oracle Applications around the world, Duane brings a unique blend of domain knowledge and global experience to provide guidance to people embarking on enterprise transformation.

Duane is known for his ability to assemble and develop the best and most talented teams in the industry. These teams are responsible for the unmatched track record of successful assignments for both local and international customers.

An avid mountain bike rider and skier, Duane spend as much time as he can at his second home in the Victorian high country. During the Australian summer, he recommends heading to Japan where he and his family often go to escape the heat and hit the snow. Duane is based in Sydney, Australia.

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