Developing a Workday Service Delivery Model and Operating Model Framework
Join our webinar with NERCOMP®, where we'll explore service delivery through a SaaS lens and share emerging and quality practices in higher education that draw upon Workday transformation projects and outcomes. We will discuss the concepts and share examples of a contemporary service delivery model and its essential elements: strategic goals, business process alignment, organizational design, operational support, and change management. Throughout the webinar, we will share key design and impact considerations to help participants envision changes to and transform service delivery on their campuses.
- Awareness of service delivery best practices that draw from Workday experience in higher education.
- Definition of service delivery and operating model framework that connects strategic goals and human-centered focus with SaaS operational needs.
- Design and impact considerations that can be incorporated into an HR, Finance and/or student system transformation journey.
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