At Collaborative Solutions we understand that proactive change management is the cornerstone to the success of any implementation. Organizations undergoing transition cannot succeed unless key stakeholders embrace the change. Simply put, a perfect implementation will not be perceived as successful without the buy-in of the user community. From the beginning of each initiative, the Collaborative Solutions team works closely with customer subject matter experts and the project team to design and implement new business processes that take advantage of the solution. This effort includes:

• Documenting the to-be process flows
• Capturing the impacts of business process improvements across organization roles and functions
• Facilitating stakeholder participation and user buy-in to the change
• Establishing and delivering audience-appropriate communications to all affected groups
• Directing training efforts

Our experience performing ERP implementations of all sizes reinforces the importance of change management activities from the beginning of the project through its end. These efforts prepare the user community for the changes inherent in a system implementation and ensure the solution is delivered successfully to all stakeholders.

Collaborative Solutions’ Change Management services support multi-faceted programs including:

• Planning and guidance throughout the organizational change journey
• Business process and job function design
• Building understanding and acceptance of change through user groups and surveys
• Fostering executive buy-in and project championing
• Communications planning and delivery across multiple vehicles (print, email, web, etc.)
• Training planning, design, development, and deployment

Workers who understand their role and their impact to their department and the organization are less resistant to upcoming changes and are better prepared to adopt the new business processes.