Listening to the customer’s needs, providing the knowledge and skills to effectively evaluate alternatives, and engaging in a results-driven discussion with a customer were all keys to a successful customer experience. With the shifting state of the consulting industry during the last few years, the focus has seemingly become less on what best met the customer’s needs and more on what made the consultancy bigger. Carroll believed that instilling some of these “old school”, customer-centric values could provide a real difference for clients seeking high value management and IT consulting services.

Carroll has spent over seventeen years in the management consulting industry. During this time, his primary focus has been the delivery of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Solutions to clients across all industry groups. Carroll spent the first eleven years of his career at Accenture (formerly Andersen Consulting), working his way to Senior Manager. In this role, Carroll was responsible for the planning, management and delivery of large-scale ERP implementations. He worked closely with “C-Suite” and other executive level stakeholders in each of his efforts and was often recognized by clients for his functional expertise, technical innovation, and commitment to delivering successfully. In particular, he has performed large-scale ERP implementations at Financial Services, Professional Services and Hospitality-based clients, as well as Federal Government entities. His product experience includes Walker Interactive, Oracle E-Business Financial applications, Oracle’s PeopleSoft Enterprise and Workday applications. In particular, he has extensive experience with Oracle’s PeopleSoft Financial Management product suite, having participated in many co-development and testing activities with PeopleSoft, as well as leading the successful implementation of their products at multiple client sites.

Before engaging in his professional career, Carroll received his Bachelors of Science in Commerce from the University of Virginia where he concentrated in Marketing and MIS. Carroll also received his Masters of Science from the University of Virginia in Management Information Systems. He is currently a member of the Association of Government Accountants (AGA) and the Project Management Institute (PMI).

Bob’s open and approachable communication style has led to both outstanding customer and employee satisfaction. As a result of his efforts, Bob has been recognized as a top performer at Oracle and PeopleSoft, having been rated in the top 5 percent and placed in the PeopleSoft Top Talent program.

Bob has more than fifteen years of experience in the IT and Consulting industries. During his eight year career with Oracle and PeopleSoft, Bob served in a number of leadership positions within Global Services, including Director of Consulting Resources. Bob has built and led teams of consultants from the Oracle E-Business, PeopleSoft Enterprise, and JD Edwards EnterpriseOne product lines. During this time, Bob has worked across multiple service lines including HCM, Financials, SCM, and CRM. Bob has also served in roles such as Professional Services Manager and Account Manager for PeopleSoft. Prior to PeopleSoft, Bob held field and management roles at Deloitte Consulting and Andersen Consulting (now Accenture) implementing both Oracle and PeopleSoft solutions.

Bob received his MBA from the College of William and Mary and his B.S. from Lehigh University. Additionally, Bob is a member of the International Association for Human Resource Information Management (IHRIM).

In 2007, Chris was recognized as the Oracle Consulting North America Strategic Accounts (NASA) Communications Consulting Sales Manager of the Year and NASA Services Top Revenue Earner for Communications, Retail and Financial Industries.

In addition to her business development/sales support expertise, Chris has significant experience with ERP implementation, project management, management consulting as well as operations management. Industry experience includes commercial as well as healthcare, education and government. In addition to her roles with Oracle and PeopleSoft, Chris’ career has included positions with Cedar (formerly the Hunter Group), Coopers-Lybrand and Dupont.

Chris received her Bachelor’s Degree in Computer Science from Tennessee Tech University.

Francine supports a team approach to process development and continuous improvement and her collaborative and results-oriented style enables top performance and consistent execution from her team.  Her many years of delivery experience have made Francine expert at identifying and managing risk, as well as driving to rapid, sound issue resolution.  While focusing on the details, Francine doesn’t lose sight of the big picture. Francine is a self-motivated individual who thrives in an atmosphere where creativity and strategic decision-making are rewarded. Prior to joining Collaborative Solutions, Francine held the positions of Project Manager at PeopleSoft, and Project and Practice Director at Oracle, focusing on strategic accounts.

Francine received her B.Comm degree with concentrations in Accounting and M.I.S. from McGill University. Additionally, Francine is a member of the Project Management Institute (PMI) as a Project Management Professional (PMP).